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Ubiq Visuals Forum 3D Action Adventure Kit Support
Unable to Download (1 viewing) (1) Guest
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TOPIC: Unable to Download
#604
wellnowletssee ()
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Unable to Download 2 Years, 5 Months ago  
Not sure if the forum is a good place for this, but at least there's a record of it.

Any way, I'm having some issues downloading the Adventure Kit for Beta 3. Tried a few times on a few browsers. Seems to hang around 2.5~ MB. Been like this for at least a day or two.

Not sure if any one else is having this problem.
 
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#605
lornem ()
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Gender: Male lorneswork.com Location: Vancouver
Re:Unable to Download 2 Years, 5 Months ago  
Hi wellnowletssee,

We've had similar reports of download issues in the past. The frustrating thing is that it always works perfectly for us (I just tested it, and it downloaded and extracted perfectly).

I may try updating our download manager again, to see if they've fixed anything since last time.

In the meantime I'll send you an email with a different download link.

Thanks for reporting this,
Lorne
 
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#606
wellnowletssee ()
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Re:Unable to Download 2 Years, 5 Months ago  
Hey Lorne,

No worries, I know the frustration.
I'll keep an eye out for the email.

Thanks,
Travis
 
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#613
rapidfire ()
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Re:Unable to Download 2 Years, 5 Months ago  
Hi lornem,

I'm unable to download as well. Could i get a download link email as well :)

Best Regards
 
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#614
lornem ()
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Gender: Male lorneswork.com Location: Vancouver
Re:Unable to Download 2 Years, 5 Months ago  
Hi rapidfire,

We just made some updates to our website that may resolve this issue. Can you try downloading it again and report back?

Thanks,
Lorne
 
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#615
rapidfire ()
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Re:Unable to Download 2 Years, 5 Months ago  
Hi Lorne,

I just tried, after i select agree and click the proceed button, i get redirected back to my products download page. There's an error on top saying "You are trying to access from a non-authorized domain".
Hope that helps :).

Best Regards.
 
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#616
lornem ()
Ubiq Visuals
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Gender: Male lorneswork.com Location: Vancouver
Re:Unable to Download 2 Years, 5 Months ago  
Ah, I wonder if this has been the issue all along...

Try accessing the site from
Code:
http://www.ubiqvisuals.com/
(note the www)

I think that should work. For some reason things aren't working without the www subdomain.

Lorne
 
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#618
rapidfire ()
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Re:Unable to Download 2 Years, 5 Months ago  
Great, thanks Lorne. That worked.

Best Regards.
 
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#619
lornem ()
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Gender: Male lorneswork.com Location: Vancouver
Re:Unable to Download 2 Years, 5 Months ago  
FYI, I've fixed this now. ubiqvisuals.com should work the same as www.ubiqvisuals.com

Lorne
 
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#631
thevisad ()
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Re:Unable to Download 2 Years, 4 Months ago  
lornem wrote:
FYI, I've fixed this now. ubiqvisuals.com should work the same as www.ubiqvisuals.com

Lorne

FYI, this is still an issue. I was unable to download the file by either domain name. Once clicking on the download it takes me back to my downloads page. I also get an error on the page of

"The document is being edited/updated by a User and is unavailable at this moment."
 
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Last Edit: 2011/01/01 16:25 By thevisad.
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#632
justinl ()
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Re:Unable to Download 2 Years, 4 Months ago  
Hey thevisad,

Try it out now. I've updated a setting in our backend. Happy New Year!
 
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#633
thevisad ()
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Re:Unable to Download 2 Years, 4 Months ago  
justinl wrote:
Hey thevisad,

Try it out now. I've updated a setting in our backend. Happy New Year!

Awesome, that worked, thank you sir for the prompt support!
 
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#634
justinl ()
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Re:Unable to Download 2 Years, 4 Months ago  
Excellent! Our apologies for the inconvenience. :)
 
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